Course curriculum

  • 1
    Welcome to the course!
  • 2
    Processes
    • Understanding the importance of digital workflow
    • Visit Copenhagen: Working as an Agile Team
    • Introduction to Human Centred Design
    • Helsinki Marketing on Human Centred Design
    • Les Îles de la Madeleine on Design Thinking
    • Getting Started with Human Centred Design
    • How can we rethink our processes and workflow?
  • 3
    Culture
    • Why workplace culture impacts creativity, productivity and innovation
    • Visit Oslo on Value Driven Storytelling
    • The Holistic View Sprint
    • How can we get the right culture-fit within the organisation?
  • 4
    People
    • How to put individuals at the heart of a strong destination brand
    • Visit San Francisco on Value Driven Marketing
    • How can we empower people to be brand champions?
  • 5
    Values
    • Becoming visitor centric, creating value around your visitor's needs
    • Copenhagen on Redefining Values in Tourism
    • Find your ⓧ
    • How do we define what a DxO really is?
  • 6
    Holistic View Takeaways
    • Congrats! Next up... The Visitor Cycle
    • More Holistic View Resources
    • Before you go...